Friday December 26, 2008 | 2 comments
For small business owners, it’s difficult to avoid thinking about the economy right now, no matter how fed up we all may be with news about unemployment, government bailouts, and the stock market.
For those in the retail business, this preoccupation with the economy might lately have turned into an obsession over sales. Many are worrying whether they’ll make the numbers they need to survive in the coming year.
Although I’m not a tea retailer, my success is inextricably linked to that of the tea industry, which World Tea News serves. And although I’ve only been part of the industry for nine months, I already love it. Beyond the narrow scope of my own professional survival, I want tea retail to thrive so it can continue to nourish the many dedicated individuals I’ve met who run their specialty tea businesses not only to put money in their pockets, but also to make the world a better place.
So, I too have been thinking a lot lately about tea sales, and what can be done to make sure they stay healthy during the recession.
Here’s something I’ve come up with: Shop more.
Yes, I know the credit crisis has made simple living fashionable again. And – ask anyone who knows me – I’m no fan of mindless consumerism (quite the opposite, in fact).
I’m not proposing that we buy more junk we don’t need, but that we learn to support those like-minded retailers whose vitality will contribute to a culture in which specialty tea sales can flourish; for instance, gourmet food shops, book sellers, antique dealers, jewelry makers, massage therapists.
I teach yoga in my spare time, and I’ve seen a dramatic fall-off in class attendance over the last few months. I understand that people see yoga as a luxury item, and that some luxury items must be cut from strained budgets.
But if you’re a tea room owner, you of all people should understand the abstract necessity of certain “luxury” items. And you of all people should understand the necessity of supporting your fellow small businessmen and -women.
What I’m proposing is this: Instead of completely dropping your yoga classes, or nixing your plans to give someone jewelry for Christmas, try retooling your budget so that you can still afford some items from specialists like yourself. Maybe get fewer massages, or spend half what you normally would on gourmet food. Maybe give up some mainstream, big-box shopping in favor of visiting more downtown boutiques.
Even more importantly, as you execute this strategy, encourage others to do the same every chance you get – on your web site, in your blog and newsletters, to your customers. Perhaps talk to the book seller or antique dealer on your block about events and co-promotions that can help both your businesses during this difficult time.
My point is that we’re all in this together – not just tea retailers, but all those who are making products, offering services, and running businesses that rely on consumers who are committed to a lifestyle of meaningful choices and rich experiences. If we can continue to cultivate this attitude in ourselves and all those we touch, even during a recession, we can help breed other like-minded shoppers.
In other words, to revise Mahatma Gandhi’s famous quip, be the consumer you want to see in the world.
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Heidi – I agree with your sentiment. I feel that we all must support our local sellers in particular. I think that thoughtful purchases can still be made. Those aiding and supporting a healthy life style is my number 1 purchasing agenda. Yoga classes for example, support health and wellness and must be maintained. Perhaps the yoga shop can offer a reduced price for faithful customers. Tea is another “must have” to support and encourage health/wellness. I think this is a great time to reduce our meals out of the house and increase cooking as a family. Make it the evening activity and fun for the whole family. Learning about foods from other cultures provides a potential history and geography lesson for the kids as well as expanding their growing palettes.
Well, what a surprise. It just dawned on me that Heidi is the person who I emailed today re:
a promotion we hope to do here as a result of a nice article in World Tea News on our shop and other publicity we have gotten. I had no idea of her background, although I think I had read her bio here before and just didn’t put 2 and 2 together.
Anyway, we are in Southern California and less than six months old; however, our sales have gone up 400% from first month’s average daily sales, and we have found it hard to keep our
display of loose leaf teas filled on a daily basis, as people were buying handsful of our packaged loose leaf. We, in turn, are attempting to stay away from ‘chains’ when we spend. One thing
we have done is have our Sunday breakfast at a local restaurant with two locations in town rather than I Hop. However, some of these large chains, many, are owned by small local businesspeople as well.
In our plaza, I go get a sandwich from the shop two down, and they come over and get their coffee and Thai iced tea from me. This happens with the restaurant across the parking lot, the bank where we get our daily cash infusions, the little Chinese place, and the Kindercare ladies right across the entry from us drop by as well, not to mention the orthodontist and his office
workers. We do support one another in our own ‘little corner of the world’
Hearing dismal economic news doesn’t help promote hope and faith, so I try not to listen to it but just concentrate on doing our best every day to make specialty tea exciting and fun and an adventure for everyone who visits our shop.
And thanks to World Tea News for a nice article on us in their next email newsletter!